| FAQ |
| 1.When purchasing On Diamond Tools products, can quality or performance meet our demands? |
| We are globally renowned in diamond tools industry. If you can't get suitable products from us, |
| you can't get that from other china suppliers too. You can have a trial testing of our products |
| and then place your formal order with us. |
| |
| 2. Why no sales price on your website? |
| We have many different sizes of each product, the price is different too. So you can select the |
| product and size and then inquiry with us. |
| |
| 3. What is your MOQ? What is the way for sample shipment? |
| For our normal products, we don't have requirement for MOQ. For specified products, the |
| MOQ depends on the production techniques. Normally we send samples by express such as |
| DHL, UPS, FedEX,EMS,etc. |
| |
| 4. Can you offer free samples? |
| We don't offer free samples. According to our experience, the customers will pay more atten- |
| tion for charged samples. |
| |
| 5. What is the way of payment? |
| T/T before shipment. Other way of payment can be negotiated. |
| |
| 6.What shall we do after payment? |
| Please inform us or send us the payment slip so that we can arrange production and |
| shipment. |
| |
| 7. How many days can we expect the products? |
| The days vary by different way of shipment, by air, by sea, or by express. |
| 5-10 days by air, 30-45 by sea. |
| |
| 8.What about the delivery cost? |
| We will estimate the total weight and calculate the delivery cost and show that on the invoice. |
| |
| 9.How to solve when quality issues arise? |
| Please contact us and give us detailed report when there are quality issues. If it is confirmed |
| to be our problem, we will have solution in early time. |
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